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Privacy Policy

Effective Date: March 4, 2026
Website: www.iceops.net
Business Name: Ice Ops & Arena Consulting, Inc.
Email: info@iceops.net
Phone: 844.484.1414
Location: Maine, United States

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1. Overview​

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Ice Ops & Arena Consulting, Inc. (“Ice Ops,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard personal information when you:

  • Visit our website hosted on Wix

  • Create a user account

  • Purchase products

  • Subscribe to marketing communications

  • Engage our consulting services
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2. Information We Collect

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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A. Account Information
 

When you create an account, we may collect:

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  • Name

  • Email address

  • Password (encrypted via Wix systems)

  • Billing and shipping addresses

  • Purchase history
     

You are responsible for safeguarding your login credentials.

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International orders must be placed by phone. Information provided during phone orders is used solely for processing and customer service purposes.
 

B. Order Information

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  • Payment details (processed by third-party providers)

  • Shipping information

  • Transaction records
     

We do not store full credit card numbers.
 

C. Automatically Collected Data
 

We use Google Analytics to collect:

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  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Usage behavior
     

This helps us improve performance and security.

 

Users may adjust browser settings to limit tracking.
 

D. Email Marketing
 

We use:

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  • Constant Contact

  • Mailchimp
     

We send:

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  • Promotional emails

  • Product updates​

  • Abandoned cart reminders
     

You may unsubscribe at any time.
 

We do not sell email lists.

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3. How We Use Information

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We use data to:

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  • Fulfill orders

  • Ship products

  • Provide customer support

  • Maintain account functionality

  • Send marketing communications (with consent)

  • Improve security and performance

  • Comply with legal obligations

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4. Sharing of Information

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We may share information with:

 

  • Payment processors

  • Shipping carriers including

    • United States Postal Service (USPS)​

    • FedEx

    • UPS

  • Wix (website hosting provider)

  • Google Analytics

  • Constant Contact

  • Mailchimp
     

We do not sell personal information.

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5. International Data Transfers

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If you access our Website from outside the United States, your data may be transferred to and processed in the United States.

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We take reasonable safeguards to protect data during such transfers.

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6. GDPR Rights (EU/EEA/UK)
 

You may have the right to:
 

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability
     

To exercise these rights, contact us directly.

 

7. Data Security
 

We implement commercially reasonable security measures. However, no online system can guarantee absolute security.

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8. Data Retention

 

We retain personal data only as long as necessary to:

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  • Maintain accounts

  • Fulfill transactions

  • Comply with tax and legal obligations
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9. Children's Privacy

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The services on this site are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not knowingly collect data from individuals under 13. Purchases are intended for adults or authorized organizational representatives.

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10. Communication

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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11. Your Privacy Rights
 

EU/EEA/UK Residents
 

You have the right to:
 

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

  • File a complaint with your Data Protection Authority
     

U.S. Residents (Including California)
 

You may have the right to:
 

  • Request disclosure of collected information

  • Request deletion of personal information

  • Opt out of the sale of personal data

    • If you don’t want us to process your data anymore, please contact us at info@iceops.net or send us mail to: P.O. Box 1455 Naples, ME 04055​
       

Ice Ops does not sell personal information.

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12. Social Media Platforms
 

We maintain business accounts on:
 

  • Facebook

  • Instagram

  • TikTok

  • YouTube
     

We use these platforms to post organic content and product promotions. We do not currently run paid advertisements.
 

Interactions on these platforms are governed by their respective privacy policies.
 

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13. Changes to This Policy
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 

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14. Contact Us
 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us:

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Ice Ops & Arena Consulting, Inc.

Website: www.iceops.net
Email: info@iceops.net
Phone: 844.484.1414
Address: P.O. Box 1455 Naples, ME 04055

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