Return Policy
Effective Date: March 4, 2026
Website: www.iceops.net
Business Name: Ice Ops & Arena Consulting, Inc.
1. General Return Policy
Returns are reviewed on a case-by-case basis.
We do not guarantee return approval.
To be considered for return:
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The product must be unused.
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The request must be made immediately upon receipt.
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The product must remain in original condition.
Return authorization must be obtained prior to sending any item back.
2. Non-Returnable Items
The following items are not eligible for return:
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Custom-built products
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Paint Rigs
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Used Products
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In-Ice Logos and custom designs
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Installed equipment
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Clearance items
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Previously used equipment
These sales are final.
3. Defective or Damaged Products
If a product arrives defective:
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Customer must contact us within 24 hours of delivery.
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Clear photographs must be provided.
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Written documentation outlining the issue is required.
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A phone call is required to review the defect and discuss resolution.
Ice Ops will evaluate the issue and determine the appropriate remedy, which may include:
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Replacement
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Repair
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Alternative resolution at our discretion.
4. Return Shipping
If a return is approved:
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Ice Ops will provide return shipping instructions.
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We will cover approved return shipping costs.
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Unauthorized returns will not be accepted.
5. Refunds
If a refund is approved:
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Refunds will be issued to the original payment method.
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Processing times may vary depending on the payment provider.
We accept payment through providers such as:
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Paypal
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Apple Pay
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Google Pay
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Venmo
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Credit/Debit Cards
Original shipping charges are non-refundable unless otherwise determined by Ice Ops.
6. Exchanges
We do not offer general exchanges.
Replacements are provided only in case of verified defects.
7. Inspection & Approval
All returned products are subject to inspection.
If a returned item shows signs of use, modification, or installation:
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The return may be denied.
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The product may be shipped back to the customer.